I'm a new staff member, but I keep getting the message that my account does not exist when I try to log in to something. Can you help?
Answer
Many new staff enter their email address when first trying to access our electronic resources. Instead, you need to use your username - the bit before @tcd.ie.
To access the Library's e-resources, you will need a current Trinity username and password. If you haven't received these details (or have forgotten them) you will need to contact the IT Services helpdesk.
The best way to check if your College credentials are valid is to log on to TCD's Password Manager. You should definitely set up the questions and answers there to enable you to unlock your account if need be!
Put in your username, keeping 'College' as the selected domain. Click any option and you will be prompted for your password.
If you need to change your password select Manage My Passwords and follow the instructions. Once changed, try to log into your Library Account. If your new password doesn’t work then you will need to contact the IT Services helpdesk.
If your are positive that everything is as it should be, and you are still getting an error message, please contact us via LibChat or library@tcd.ie so we can investigate further.