I'm a staff member and can access my email but can't use my account for anything else? What can I do?
Answer
The most likely cause of this is that your password has expired, or your account has been locked out.
The best way to check if your College credentials are still valid is to log on to TCD's Password Manager. You should definitely set up the questions and answers there to enable you to unlock your account if need be!
Put in your username, keeping 'College' as the selected domain. Click any option and you will be prompted for your password.
If you need to change your password select Manage My Passwords and follow the instructions. Once changed, try to log into your Library Account. If your new password doesn’t work then you will need to contact the IT Services helpdesk.